FREE SHIPPING — spend $150 and use code FREESHIP at checkout

About

About

Ouroboros Supply Co. is a lifestyle concept, distro and apparel brand. Our vision is rooted in graphic streetwear aesthetics and a technically demanding need to move.
We are inspired by the meeting of the esoteric and the didactic, actualized through the platform of human movement.
Designed in Vancouver, Canada.
Move in silence.

FAQ

What currency are webstore prices listed in?
All prices in our webstore are listed in US Dollars (USD). Currency conversions are processed at current PayPal and Stripe rates. For an estimate in a currency of your choice, please use Google's currency converter.

How long before I receive an email response from info@shopouroboros.com?

Please allow up to 3 business days for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include your order number, name, and email used for your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of 5 business days.

Has my order shipped?
We generally ship all orders within 5 business days of receiving them. You will not receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival. Items purchased with Paypal eChecks will be held until checks have been cleared. 

Can I track my order?
Orders being shipped within Canada will be granted a tracking number. Orders being shipped to the USA or internationally will not receive a tracking number. 

What do I need to do to receive FREE shipping?
Orders over $100.00 (before tax) will include free shipping. Please input the code FREESHIP at checkout. 

How long does it take to receive my order?
Our time-lines are based on the Canada Post 2015 Parcel Services Commercial Guide and may be subject to delays due to customs, regions and national holidays.
Canada: 1 to 7 business days from ship date.
USA (exclusive of customs): 5 to 8 business days from ship date.
International (exclusive of customs): 6 to 14 business days from ship date.

My order still hasn't arrived! What should I do?
As indicated above, parcels can be subject to delays due to your countries customs, the accessibility of your town or city and national holidays. If your parcel was shipped without tracking, we ask that you wait 20 business days before contacting us. Once we have been advised, we will notify Canada Post of the delay. If the parcel is not returned to us, or received on your end within 30 business days from ship date, we guarantee a refund. If your parcel has a tracking number, and you are experiencing delays, please contact us within 7 days and we will advise Canada Post. 

I've entered the wrong address at checkout. How do I proceed?
Please contact us at info@shopouroboros.com right away and we will do our best to make the adjustments before the item is shipped. Then, please allow upwards from 30 business days for your item to be returned to our offices. Once the item has been re-received, we will contact you to discuss future shipping options or store credit. Additional fees may apply. 

Can I return my product?
Returns and exchange will be dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers notify info@shopouroboros.com within 48 hours of receipt. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.

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